Cancellation of Reiki and Indian Head Massage Appointments

 

Please be advised that cancellations made more than 48 hours prior to a scheduled appointment via either Fresha Online Booking, direct message from the Suffolk Reiki website, text or phone call will be processed without a penalty.

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Cancellations made 48 hours or less before an appointment will be subject to a 50% charge of the service rate.  

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Appointment no shows (where failure to give any prior notice occurs) will be subject to a 100% charge of service rate.

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Please note that the cancellation policy applies to those booking appointments to redeem vouchers. Any cancellation charge due will be deducted from the value of the voucher.

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If Suffolk Reiki cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.

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Cancellation of Reiki Courses

 

Reiki courses cancelled, more than one week prior to the course date, will not be subject to a cancellation charge other than the loss of the non-refundable deposit paid to secure the place.

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Reiki courses cancelled within one week of the course date, will be subject to loss of non-refundable deposit and a 100% charge of the final course balance payment.

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Where it is necessary for Suffolk Reiki to cancel a course, a new course date will be offered.  If a convenient date for both parties can not be found, the full course cost will be refunded.  Suffolk Reiki will not be liable for any other costs due to the cancellation.

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