Cancellation Policy

Cancellation of Reiki and Indian Head Massage Appointments

 

Please be advised that cancellations made more than 48 hours prior to a scheduled appointment via either Fresha Online Booking, direct message from the Suffolk Reiki website, text or phone call will be processed without a penalty.

Cancellations made 48 hours or less before an appointment will be subject to a 50% charge of the service rate.  

Appointment no shows (where failure to give any prior notice occurs) will be subject to a 100% charge of service rate.

If Suffolk Reiki cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.

Cancellation of Reiki Courses

 

Reiki courses cancelled, more than one month prior to the course date, will not be subject to a cancellation charge other than the loss of the non-refundable deposit paid to secure the place and receive the pre-course materials.

Reiki courses cancelled within one month of the course date, will be subject to loss of non-refundable deposit and a 50% charge of the remaining course balance payment.

Reiki courses cancelled within one week of the course date, will be subject to loss of non-refundable deposit and a 100% charge of the remaining course balance payment.